Operators, Not
Account Managers
Our team has managed ecommerce operations hands-on across every major platform. We've done the work — we know what it takes.
Chris B.
Founder & Operations Lead10+ years managing ecommerce operations across Amazon, Shopify, and Walmart. Founded CBN Rochester to bring enterprise-level operations expertise to growing brands.
Nina S.
Head of Marketplace StrategyAmazon specialist with a background in vendor management and Sponsored Ads. Expert in A9 algorithm, A+ content, and account health management.
Ryan M.
Shopify & Storefront LeadShopify Partner and certified developer who has built and optimized stores for 50+ brands. Specializes in conversion rate optimization and app integrations.
Aisha K.
Inventory & Fulfillment ManagerSupply chain background with deep experience in FBA prep, 3PL coordination, and multi-channel inventory synchronization.
Tom H.
Customer Success LeadBuilt and scaled customer support operations for multiple ecommerce brands. Specializes in marketplace support workflows and review management.
Lauren W.
Analytics & AdvertisingData-driven PPC specialist with experience running Sponsored Products, Sponsored Brands, and DSP campaigns across Amazon and Walmart.
Small team. Big accountability.
We're not a massive agency with rotating junior staff. Every client works with an experienced operator who knows their business.
Dedicated Account Manager
One experienced operator manages your account. You're never bounced between departments or handed off to someone who doesn't know your business.
Direct Communication
Email and scheduled calls with your account manager. No ticketing systems, no offshore handoffs, no 5-day response queues.
Outcome Ownership
We take full ownership of what we've committed to. If something isn't working, we say so — and we fix it.
Want to meet the team?
Book a 30-minute intro call. No pitch, no pressure — just a conversation about your store.